Eligibility for Returns: We accept returns within [X] days of delivery. To be eligible, the item must be unused, in its original condition, and in the original packaging.
Process for Returns: If you wish to return an item, please contact us to initiate the return process. You will be provided with instructions on how to proceed.
Refund Process: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method.
Non-Returnable Items: Certain items are non-returnable. Generally all products will be non-returnable unless it's specifically marked as returnable.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. Upon verification, we will arrange for a replacement or refund as per your preference.
Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Refund Timeline: The processing time for refunds is a minimum 5 working days after approval and it may vary, but we aim to complete the process as quickly as possible.
